- Pride Marine Group
Service Manager - Orillia
For over 30 years, Pride Marine Group has been creating personalized watercraft
experiences. We don’t just sell boats—we help bring customer's visions for a life well lived to
reality by connecting them to the vessel that will take them where they want to go.
We are currently looking for a Service Manager to join our awesome team of Crew
Members at our Pride of Muskoka location in Orillia.. Reporting to the Location Manager
the Service Manager is responsible for providing customers with a premium service
experience while ensuring all customer expectations are met.
Our Service Managers emulate our mission, vision and values while ensuring continued growth and development for the service department.
Key Responsibilities:
Identify and promote new products and services to customers
Achieve budget and efficiency targets within established time frames
Communicate Service Level and Consumer Commitment complaints
Achieve Customer Satisfaction Index (CSI) target
Continuous improvement of service processes to support Service goals
Achieve Employee Satisfaction Survey (ESS) target
5 Star/Brunswick compliant
Maintains excellent Health & Safety standards and ensures compliance with company policies and procedures
Commitment to personal development
Motivates and supports the service team and always leads by example
Schedules and checks status of work orders
Manages daily service and delivery schedules
Monitors Technicians and delivery staff to ensure internal and external delivery dates are met
Monitors and responds to service related e-mails and telephone inquires
Works closely with the Parts Manager to ensure high demand inventory (batteries etc.) is maintained at and appropriate level to deliver service commitments
Other duties as assigned
Experience & Education Required
3-5 years of Customer Service experience in the marine or automotive industry
3-5 years Managerial experience
Intermediate computer skills
Understanding of basic math (addition, subtraction, division and multiplication)
Excellent communication skills (verbal and written)
Pleasure Craft Operator Card
Job Requirements
Able to work irregular hours during peak periods including weekends
Able to work in variable work environments/conditions both indoors and outdoors
Able to lead and motivate a team
Our employment policies and practices ensure that we are committed to providing equal
employment opportunities in all aspects of employment without regard to any individual’s
race, religion, creed, color, national origin, ancestry, physical disability, mental disability,
medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.
Pride Marine Group is an equal opportunity employer. Accommodations are available upon
request for candidates taking part in all aspects of the recruitment process. To request an
accommodation please contact our Human Resources Department.
Thank you for your interest in Pride Marine Group. Only those selected for an interview will
be contacted.
Job Types: Full-time, Permanent
Salary: $55,000.00-$70,000.00 per year