Service Manager - Orillia

For over 30 years, Pride Marine Group has been creating personalized watercraft

experiences. We don’t just sell boats—we help bring customer's visions for a life well lived to

reality by connecting them to the vessel that will take them where they want to go.

We are currently looking for a Service Manager to join our awesome team of Crew

Members at our Pride of Muskoka location in Orillia.. Reporting to the Location Manager

the Service Manager is responsible for providing customers with a premium service

experience while ensuring all customer expectations are met.

Our Service Managers emulate our mission, vision and values while ensuring continued growth and development for the service department.

Key Responsibilities:

• Identify and promote new products and services to customers

• Achieve budget and efficiency targets within established time frames

• Communicate Service Level and Consumer Commitment complaints

• Achieve Customer Satisfaction Index (CSI) target

• Continuous improvement of service processes to support Service goals

• Achieve Employee Satisfaction Survey (ESS) target

• 5 Star/Brunswick compliant

• Maintains excellent Health & Safety standards and ensures compliance with company policies and procedures

• Commitment to personal development

• Motivates and supports the service team and always leads by example

• Schedules and checks status of work orders

• Manages daily service and delivery schedules

• Monitors Technicians and delivery staff to ensure internal and external delivery dates are met

• Monitors and responds to service related e-mails and telephone inquires

• Works closely with the Parts Manager to ensure high demand inventory (batteries etc.) is maintained at and appropriate level to deliver service commitments

• Other duties as assigned

Experience & Education Required

• 3-5 years of Customer Service experience in the marine or automotive industry

• 3-5 years Managerial experience

• Intermediate computer skills

• Understanding of basic math (addition, subtraction, division and multiplication)

• Excellent communication skills (verbal and written)

• Pleasure Craft Operator Card

Job Requirements

• Able to work irregular hours during peak periods including weekends

• Able to work in variable work environments/conditions both indoors and outdoors

• Able to lead and motivate a team

Our employment policies and practices ensure that we are committed to providing equal

employment opportunities in all aspects of employment without regard to any individual’s

race, religion, creed, color, national origin, ancestry, physical disability, mental disability,

medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.

Pride Marine Group is an equal opportunity employer. Accommodations are available upon

request for candidates taking part in all aspects of the recruitment process. To request an

accommodation please contact our Human Resources Department.

Thank you for your interest in Pride Marine Group. Only those selected for an interview will

be contacted.

Job Types: Full-time, Permanent

Salary: $55,000.00-$70,000.00 per year