Manager in Training
Pride Marine Group Ltd. – ONTARIO
Must be able to work from any of the Pride Marine Group Locations.
For over 30 years family owned and operated, Pride Marine Group has been creating
personalized watercraft experiences. We don’t just sell boats—we help bring customer’s
visions for a life well lived to reality by connecting them to the vessel that will take them
where they want to go.
We are currently looking for a Manager in Training to work out of any of our Pride Marine
Group locations. Our Ideal Candidate is a self-starter who is driven to succeed.
We offer health benefits, life, AD&D and LTD insurance benefits, paid vacation and a bonus plan.
Identify and promote new products and services to customers
Achieve budget and efficiency targets within established time frames
Achieve Customer Satisfaction Index (CSI) target
Build and maintain an effective team of customer service representatives, yard crewmembers and technicians
Lead, coach, and motivate the team to achieve customer service goals at the department level
Model and champion the company's dedication to providing excellent customer service
Set expectations for each member of the service team and ensure team members meet expectations
Address customer complaints and concerns that have been escalated in a timely and professional manner
Maintain high levels of customer satisfaction and client retention levels
Maintains excellent Health & Safety standards and ensures compliance with company policies and procedures
Commitment to personal development
Motivates and supports the service team and always leads by example
Schedules and checks status of work orders
Manages daily service and delivery schedules
Monitors Technicians and delivery staff to ensure internal and external delivery dates are met
Monitors and responds to service related e-mails and telephone inquiries
Works closely with the Customer Service Representative to ensure high
demand inventory ( batteries etc.) is maintained at and appropriate level to deliver service commitments
Other duties as assigned
Experience & Education Required
3-5 years of Customer Service experience in the marine or automotive industry
3-5 years Managerial experience
Intermediate computer skills
Understanding of basic math (addition, subtraction, division and multiplication)
Excellent communication skills (verbal and written)
Pleasure Craft Operator Card
Able to work irregular hours during peak periods including weekends
Able to work in variable work environments/conditions both indoors and outdoors
Able to lead and motivate a team
Our employment policies and practices ensure that we are committed to providing equal
employment opportunities in all aspects of employment without regard to any individual’s
race, religion, creed, color, national origin, ancestry, physical disability, mental disability,
medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.
Pride Marine Group is an equal opportunity employer. Accommodations are available upon
request for candidates taking part in all aspects of the recruitment process. To request an
accommodation please contact our Human Resources Department.
We thank you for your interest in Pride Marine Group, however only those selected for an
interview will be contacted.
Job Types: Full-time, Permanent
Salary: $50,000.00-$65,000.00 per year
Please email firstname.lastname@example.org with your resume to apply.