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Customer Service Advisor, Parts & Warranty - Pride of Rosseau

Contract Position - 4 Months


For over 30 years family owned and operated, Pride Marine Group has been

creating personalized watercraft experiences. We don’t just sell boats—we help

bring customer’s visions for a life well lived to reality by connecting them to the

vessel that will take them where they want to go.

We are currently looking for a Seasonal Customer Service Representative to work out of our

Pride of Rosseau location. Settled between Lake Joseph and Lake Rosseau, Pride of

Rosseau provides a stunning waterfront location. Our service and customer support is

outstanding, as evidenced by our certification as a Brunswick 5-star Master Dealer, which is

a certification program awarded only to dealers around the world who achieve the highest

standards in operational excellence and customer enthusiasm.

Reporting to the Location Manager the Customer Service Representative is responsible for

providing customers with a premium service experience while ensuring all customer

expectations are met. Processing parts orders, maintaining stock levels, updating service

logs and effectively communicating with customers regarding their needs and expectations

are all part of the daily life of our talented Customer Service Representative. As one of the

faces of our business our Customer Service Representatives take great pride in their work

and emulate our mission, vision and values.

Our ideal candidate has a strong attention to detail, the ability to prioritize work in a fast

paced environment and must be organized and adaptable. Experience in the hospitality

industry is considered an asset. This is a seasonal position

Key Responsibilities

● Scheduling of customer repair orders, including cleaning and deliveries

● Generate revenue by promoting retail services

● Ensure Accounts Receivable is under 30 days

● Refer potential sales leads to Location Manager

● Maintain service logs

● Process parts orders

● Ensure work schedule is completed within established timelines

● Understand customer needs and follow to completion

● Ensure appropriate levels of customer communication

● Achieve Customer Satisfaction Index (CSI) target

● Work as a team with all Crewmembers

● Commitment to personal development

● Follow all Health & Safety policies and procedures

Experience & Education Required

● 1 to 3 years customer service related experience in an automotive or marine industry in an asset

● Possess job-related skills, i.e., sales, business, logistics and scheduling or dispatch

● Excellent communication skills (verbal and written)

● Excellent computer skills

Job Requirements

● Able to work irregular hours including weekends during peak periods

● Sitting for long periods of time

Our employment policies and practices ensure that we are committed to

providing equal employment opportunities in all aspects of employment without

regard to any individual’s race, religion, creed, color, national origin, ancestry,

physical disability, mental disability, medical condition, genetic information,

marital status, sex, sexual orientation, gender identity or characteristics or

expression, political affiliation or activity, age, veteran status, citizenship, or any

other characteristic protected by law.

Pride Marine Group is an equal opportunity employer. Accommodations are

available upon request for candidates taking part in all aspects of the recruitment

process. To request an accommodation please contact our Human Resources


We thank you for your interest in Pride Marine Group, however only those

selected for an interview will be contacted.

Contract length: 4 months

Part-time hours: 30 per week

Job Types: Part-time, Temporary

Salary: $17.00-$19.00 per hour

Please email your resume to to apply.

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