Customer Service Representative, Parts & Warranty - Orillia

Job description

CUSTOMER SERVICE REPRESENTATIVE- PARTS AND WARRANTY

For over 30 years family owned and operated, Pride Marine Group has been

creating personalized watercraft experiences. We don’t just sell boats—we help

bring customer’s visions for a life well lived to reality by connecting them to the

vessel that will take them where they want to go.

We are currently looking for a Full -Time CUSTOMER SERVICE

REPRESENTATIVE- PARTS AND WARRANTY to work out of our Pride Marine

Group – Orillia location, located just on the outskirts of the beautiful Orillia. Our

dry land facility boasts the largest temperature-controlled showroom in the

province, with boats on display from 19 to 65. Our service and customer support

is outstanding, as evidenced by our certification as a Brunswick 5-star Master

Dealer, which is a certification program awarded only to dealers around the world

who achieve the highest standards in operational excellence and customer

enthusiasm.

Our Ideal Candidate is able to work independently, has a strong attention to

detail and always maintains a positive attitude. We are proud to offer a

comprehensive benefits package and paid time off!

Key Responsibilities

● Ensure parts are ordered in appropriate time lines

● Deal with OEM’S for warranty

● Generate revenue by promoting retail and wholesale sales

● Provide excellent service for both retail and internal customers

● Communication with service team and customers

● Maintain inventory levels according to seasonal trends

● Process parts orders:IE order/receive and allocate

● Source all parts required for the service department

● Assist with scheduling of customer repair orders

● Ensure appropriate levels of customer communication

● Refer potential sales leads to Location Manager

● Achieve Customer Satisfaction Index (CSI) target

● Work as a team with all Crewmembers

● Commitment to personal development

● Follow all Health & Safety policies and procedures

● Other duties as assigned

Experience & Education Required

● 2 to 4 years customer service related experience in an automotive or

marine industry

● Possess job-related skills, i.e., sales, business, logistics and scheduling or

dispatch

● Excellent communication skills (verbal and written)

● Basic understanding of math (addition, subtraction, multiplication and

division)

● Excellent computer skills

Job Requirements

● Able to work irregular hours including weekends during peak periods

● Sitting for long periods of time

Our employment policies and practices ensure that we are committed to

providing equal employment opportunities in all aspects of employment without

regard to any individual’s race, religion, creed, color, national origin, ancestry,

physical disability, mental disability, medical condition, genetic information,

marital status, sex, sexual orientation, gender identity or characteristics or

expression, political affiliation or activity, age, veteran status, citizenship, or any

other characteristic protected by law.

Pride Marine Group is an equal opportunity employer. Accommodations are

available upon request for candidates taking part in all aspects of the recruitment

process. To request an accommodation please contact our Human Resources

Department.

We thank you for your interest in Pride Marine Group, however only those

selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $18.00-$22.00 per hour

Please email your resume to hr@pridemarinegroup.com to apply.