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  • Pride Marine Group

Customer Service Advisor - Pride of Rosseau

Part Time, Temporary - 4 Month Contract


For over 30 years family owned and operated, Pride Marine Group has been creating

personalized watercraft experiences. We don’t just sell boats—we help bring customer’s

visions for a life well lived to reality by connecting them to the vessel that will take them

where they want to go.


We are currently looking for a Seasonal Customer Service Representative to work out of our

Pride of Rosseau location. Settled between Lake Joseph and Lake Rosseau, Pride of

Rosseau provides a stunning waterfront location. Our service and customer support is

outstanding, as evidenced by our certification as a Brunswick 5-star Master Dealer, which is

a certification program awarded only to dealers around the world who achieve the highest

standards in operational excellence and customer enthusiasm.


Reporting to the Location Manager the Customer Service Representative is responsible for

providing customers with a premium service experience while ensuring all customer

expectations are met. Processing parts orders, maintaining stock levels, updating service

logs and effectively communicating with customers regarding their needs and expectations

are all part of the daily life of our talented Customer Service Representative. As one of the

faces of our business our Customer Service Representatives take great pride in their work

and emulate our mission, vision and values.


Our ideal candidate has a strong attention to detail, the ability to prioritize work in a fast

paced environment and must be organized and adaptable. Experience in the hospitality

industry is considered an asset.


This is a seasonal position


Key Responsibilities:

● Scheduling of customer repair orders, including cleaning and deliveries

● Generate revenue by promoting retail services

● Ensure Accounts Receivable is under 30 days

● Refer potential sales leads to Location Manager

● Maintain service logs

● Process parts orders

● Ensure work schedule is completed within established timelines

● Understand customer needs and follow to completion

● Ensure appropriate levels of customer communication

● Achieve Customer Satisfaction Index (CSI) target

● Work as a team with all Crewmembers

● Commitment to personal development

● Follow all Health & Safety policies and procedures


Experience & Education Required

● 1 to 3 years customer service related experience in an automotive or

marine industry in an asset

● Possess job-related skills, i.e., sales, business, logistics and scheduling or

dispatch

● Excellent communication skills (verbal and written)

● Excellent computer skills


Job Requirements

● Able to work irregular hours including weekends during peak periods

● Sitting for long periods of time


Our employment policies and practices ensure that we are committed to providing equal

employment opportunities in all aspects of employment without regard to any individual’s

race, religion, creed, color, national origin, ancestry, physical disability, mental disability,

medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.


Pride Marine Group is an equal opportunity employer. Accommodations are available upon

request for candidates taking part in all aspects of the recruitment process. To request an

accommodation please contact our Human Resources Department.


We thank you for your interest in Pride Marine Group, however only those selected for an

interview will be contacted.


Contract length: 4 months

Part-time hours: 30 per week

Job Types: Part-time, Temporary

Salary: $17.00-$19.00 per hour


Please submit your resume to hr@pridemarinegroup.com to apply.

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